Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan and prepare for establishing, implementing and maintaining operational management plans
   • Access, interpret and apply operational management plan documentation and ensure the work activity is compliant
   • Obtain, read, interpret, clarify and confirm work requirements
   • Identify and address potential risks, hazards and environmental issues and implement control measures
   • Select and wear personal protective equipment appropriate for work activities
   • Identify internal and external customers and establish their requirements
2. Identify and measure satisfaction levels of internal/external customers
   • Identify and analyse formal and informal methods of measuring customer satisfaction
   • Develop strategies and plans to measure customer satisfaction levels
   • Communicate feedback from customers to work areas
   • Monitor trends in customer satisfaction levels and seek opportunities for improvement
3. Measure current operational processes for quality and efficiency
   • Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes
   • Identify and analyse parameters of desired performance
   • Use information on current practices and performance to identify opportunities for improvements in quality and productivity
   • Communicate recommendations for improvement plans to be developed
4. Interpret strategic goals to determine operational implications
   • Identify, interpret and confirm the organisation’s current strategic goals
   • Interpret strategic plans to identify implications for the work site
   • Undertake risk analysis of strategic plans to establish implications for the work site
   • Undertake consultation to ensure that a full understanding of the organisation’s strategic goals
   • Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel
5. Develop operational plans to enable the achievement and improvement of strategic goals
   • Analyse operations to identify improvements required
   • Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans
   • Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines
   • When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments
   • Review and use the outcomes of improvements for further learning and continuous improvement
6. Plan and prepare for establishing, implementing and maintaining operational management plans
   • Access, interpret and apply operational management plan documentation and ensure the work activity is compliant
   • Obtain, read, interpret, clarify and confirm work requirements
   • Identify and address potential risks, hazards and environmental issues and implement control measures
   • Select and wear personal protective equipment appropriate for work activities
   • Identify internal and external customers and establish their requirements
7. Identify and measure satisfaction levels of internal/external customers
   • Identify and analyse formal and informal methods of measuring customer satisfaction
   • Develop strategies and plans to measure customer satisfaction levels
   • Communicate feedback from customers to work areas
   • Monitor trends in customer satisfaction levels and seek opportunities for improvement
8. Measure current operational processes for quality and efficiency
   • Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes
   • Identify and analyse parameters of desired performance
   • Use information on current practices and performance to identify opportunities for improvements in quality and productivity
   • Communicate recommendations for improvement plans to be developed
9. Interpret strategic goals to determine operational implications
   • Identify, interpret and confirm the organisation’s current strategic goals
   • Interpret strategic plans to identify implications for the work site
   • Undertake risk analysis of strategic plans to establish implications for the work site
   • Undertake consultation to ensure that a full understanding of the organisation’s strategic goals
   • Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel
10. Develop operational plans to enable the achievement and improvement of strategic goals
    • Analyse operations to identify improvements required
    • Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans
    • Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines
    • When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments
    • Review and use the outcomes of improvements for further learning and continuous improvement

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

implements the requirements, procedures and techniques for the safe, effective and efficient establishing, implementing and maintaining of operational management plans including:

identifying the aspects of the site and their relationship to the environment

identifying possible reasons for failure in site performance

relating goals and actions to the strategic aims of the site

applying opportunities to achieving longer-term aims or needs of site

resolving ethical dilemmas based on reasoned approaches

producing a variety of solutions before making a decision

works effectively with others to establish, implement and maintain operational management plans that meets all the required outcomes including:

listening actively, asking questions, clarifying points and rephrasing others’ statements to check mutual understanding

adopting communication styles appropriate to listeners and situations

complying with written and verbal reporting requirements and procedures

communicating clearly and concisely with others to receive and clarify work instructions

communicating clearly and concisely with others to coordinate work activities

demonstrates completion of establishing, implementing and maintaining operational management plans that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

preparing strategies for influencing others

establishing networks to search for and gather relevant information

breaking processes down into tasks and work activities

identifying patterns or meaning from events and data

identifying and measuring satisfaction levels of internal/external customers

measuring current operational processes for quality and efficiency

interpreting strategic goals to determine operational implications

developing operational plans to enable the achievement and improvement of strategic goals

---

Knowledge Evidence

The candidate must demonstrate knowledge in establishing, implementing and maintaining operational management plans through:

critical path analysis and planning methods and techniques

corporate planning modeling and techniques

advanced negotiation techniques

organisational change and development techniques

action planning methods

---